SMS & Messaging Policy

    Last updated: June 2026

    Overview

    Tutrx (“we”, “us”) sends account notifications by SMS text message and, where available, WhatsApp. These are transactional messages tied to your activity on Tutrx — we do not send marketing or promotional text messages.

    What messages you may receive

    • Booking and engagement updates (requests, acceptances, status changes)
    • New message alerts from a specialist or client
    • Hour-logging, timesheet, and milestone approval reminders
    • Payment and payout notifications

    How to opt in

    SMS notifications are off by default and require your express opt-in. You opt in when you create your Tutrx account: you enter your mobile number and tick the SMS consent checkbox on the sign-up form. You can see a live example of this consent screen at tutrx.org/sms-optin-proof. Opting in is voluntary and is not a condition of creating an account, booking, or purchasing anything on Tutrx.

    The sign-up consent checkbox reads: “I agree to receive SMS text messages from Tutrx about bookings, messages, and account activity. Msg & data rates may apply. Msg frequency varies. Reply STOP to opt out, HELP for help.”

    You can turn SMS on or off at any time under Profile → Notifications in your account.

    Message frequency & rates

    Message frequency varies based on your account activity. Message and data rates may apply according to your mobile carrier plan. Tutrx does not charge for these messages.

    How to opt out or get help

    • Reply STOP to any text message to unsubscribe from SMS at any time.
    • Reply HELP for assistance, or email support@tutrx.org.
    • You can also turn SMS off anytime under Profile → Notifications.

    After you opt out, you may receive a single confirmation message, and you will keep receiving notifications by email and in the app.

    Carrier disclaimer

    Mobile carriers are not liable for delayed or undelivered messages.

    More information

    See our Privacy Policy and Terms & Conditions. We never sell or share your phone number with third parties for their marketing, and mobile opt-in data is not shared with third parties for marketing purposes.