Thomas Berger

ServiceNow Virtual Agent & Conversational Designer

Vienna, Austria

Austria·

Joined May 2026

Conversational designer building ServiceNow Virtual Agent that deflects real tickets — well-trained NLU, natural topics and smooth live-agent handoff.

Technical Skills

ServiceNow

Virtual AgentConversational DesignNLU Model TrainingTopic BlocksAI SearchFlow Designer

Platform Expertise

ServiceNow

Virtual AgentNLUTopic BlocksAI SearchNow Assist

Industries

BankingRetail

Education

B.S. Computer Science

University

2008 – 2012

Certifications

ServiceNow Certified System Administrator (CSA)

Issuer: ServiceNow

Year: 2019

ServiceNow CIS — Virtual Agent Designer