Ravi Nair
ServiceNow ITSM Production Support Lead
Bengaluru, India
India·
Joined July 2026
ServiceNow-certified engineer (CSA, CIS-ITSM) with 9+ years keeping enterprise ITSM instances healthy. I run incident, problem and change on production, tune Flow Designer workflows and the Service Catalog, and reduce MTTR for global support teams. I deliver hands-on outsourced work, not training.
Technical Skills
ServiceNow
ITSMIncident ManagementChange ManagementFlow DesignerService CatalogCMDB
Platform Expertise
Industries
IT ServicesTelecommunications
Education
B.S. Computer Science
University
2009 – 2013
Certifications
ServiceNow CIS-ITSM
Issuer: ServiceNow
Year: 2021
ServiceNow CSA
Issuer: ServiceNow
Year: 2019