Rafael Costa

ServiceNow ITOM Event Management Engineer

São Paulo, Brazil

Brazil·

Joined May 2026

Event Management engineer cutting alert noise — correlation, monitoring connectors and service-aware alerting so on-call teams see signal, not storms.

Technical Skills

ServiceNow

Event ManagementAlert CorrelationHealth Log AnalyticsConnectorsService MappingMID Server

Platform Expertise

ServiceNow

Event ManagementHealth Log AnalyticsService MappingCMDBDiscovery

Industries

TelecomMedia

Education

B.S. Computer Science

University

2008 – 2012

Certifications

ServiceNow Certified System Administrator (CSA)

Issuer: ServiceNow

Year: 2019

ServiceNow CIS — Event Management Engineer