Nina Petrov
ServiceNow CSM (Customer Service Management) Consultant
Warsaw, Poland
Poland·
Joined June 2026
ServiceNow CSM consultant helping support orgs stand up modern customer service — case management, Agent Workspace, SLAs and self-service portals.
Technical Skills
ServiceNow
CSM ConfigurationCase ManagementAgent WorkspaceService PortalFlow DesignerREST Integrations
Platform Expertise
Industries
SaaSTelecom
Education
B.S. Computer Science
University
2008 – 2012
Certifications
ServiceNow Certified System Administrator (CSA)
Issuer: ServiceNow
Year: 2019
ServiceNow CIS — CSM Consultant
Issuer: ServiceNow
Year: 2021