Hana Kim

ServiceNow Upgrade & Instance Health Specialist

Seoul, South Korea

South Korea·

Joined May 2026

Upgrade specialist making ServiceNow upgrades boring — clean skipped-changes review, ATF regression suites and instance health so releases don't break.

Technical Skills

ServiceNow

Version UpgradesSkipped Changes ReviewAutomated Test Framework (ATF)Instance ScanClone & Data PreservationTechnical Debt

Platform Expertise

ServiceNow

UpgradesInstance ScanHealth ScanATFClone

Industries

HealthcareFinance

Education

B.S. Computer Science

University

2008 – 2012

Certifications

ServiceNow Certified System Administrator (CSA)

Issuer: ServiceNow

Year: 2019

ServiceNow CIS — Upgrade Specialist