Sana Lambe

    Sana Lambe

    ServiceNow Developer

    Pune, India
    India·
    Joined June 2026

    I'm a ServiceNow Developer specializing in ITSM, IRM/GRC, and Vulnerability Response. Over the years I've delivered enterprise implementations across risk, security, and service management — turning messy, real-world requirements into clean, automated workflows. I teach the way I work: hands-on, scenario-driven, and focused on skills you can apply to your own projects from day one.

    Technical Skills

    ServiceNow

    GlideRecord / Glide APIBusiness RulesClient ScriptsScript IncludesFlow DesignerACLs (Access Control)UI PoliciesUpdate Sets

    Integrations & Tools

    REST / SOAP IntegrationsIntegration HubTransform MapsJavaScriptService Portal

    Platform Expertise

    ServiceNow
    ITSMGRC / IRMSecOpsService PortalCMDBIntegration Hub

    Industries

    CorporateFinanceInsurance

    Education

    Savitribai Phule Pune University

    Master of Computer Application (MCA)

    Savitribai Phule Pune University

    2014 – 2016

    • Master of Computer Application (MCA), Savitribai Phule Pune University (2014–2016) • Specialized in software engineering, databases, and web technologies • Built academic projects spanning full-stack development and systems design • Graduated with a strong foundation in object-oriented programming and data structures

    Certifications

    ServiceNow Certified System Administrator (CSA)

    Issuer: ServiceNow

    Year: 2021

    ServiceNow Certified Application Developer (CAD)

    Issuer: ServiceNow

    Year: 2022

    ServiceNow Certified Implementation Specialist – Risk and Compliance

    Issuer: ServiceNow

    Year: 2023

    Experience

    Infosys

    ServiceNow Developer

    Infosys

    Aug 2021 – Present

    • Led ServiceNow implementations across ITSM, GRC/IRM, and Vulnerability Response for enterprise clients in banking and insurance • Built Service Catalog items, Flow Designer flows, and Business Rules to automate risk assessments and compliance workflows • Integrated ServiceNow with third-party security tools via IntegrationHub and REST APIs to streamline vulnerability remediation • Mentored junior developers and delivered platform administration training to client teams

    Tech Mahindra

    ServiceNow Consultant

    Tech Mahindra

    Jun 2019 – Jul 2021

    • Configured ITSM modules — Incident, Problem, Change, and Service Catalog — for mid-to-large enterprise rollouts • Developed Client Scripts, UI Policies, and ACLs to enforce data security and improve form usability • Managed Update Sets and migrations across dev, test, and production instances • Partnered with stakeholders to translate business requirements into scalable platform solutions