John Janke

    John Janke

    ServiceNow Developer

    Mississauga, Canada
    Canada·
    Joined June 2026

    I'm a ServiceNow Developer with a passion for breaking down complex platform concepts into actionable learning. I've spent years building enterprise solutions and mentoring developers through real-world challenges. I'm here to help you master ServiceNow skills that directly apply to your projects.

    Technical Skills

    Skills

    Business RulesGlideRecord / Glide APIACLs (Access Control)UI PoliciesUpdate SetsScript Includes

    Platform Expertise

    ServiceNow
    ITSMITAMHRSDITBM / SPMService Portal

    Industries

    HealthcareGovernment

    Education

    University of Toronto, Mississauga

    B.S. Computer Science

    University of Toronto, Mississauga

    2017 – 2021

    • B.S. Computer Science, University of Toronto Mississauga (2017–2021) • Completed core coursework in algorithms, data structures, software engineering, and databases • Developed proficiency in multiple programming languages and full-stack application development • Applied computer science principles to real-world projects and collaborative team environments

    Experience

    Google

    ServiceNow Developer

    Google

    Mar 2022 – Present

    • Developed and maintained ServiceNow workflows and custom applications supporting 500+ users across multiple business units • Automated routine IT processes, reducing manual ticket handling time by 40% and improving team productivity • Designed and implemented ITSM solutions including incident management, change management, and asset tracking modules • Collaborated with cross-functional teams to gather requirements and deliver on-time solutions aligned with business objectives